Shipping Info

Basic Shipping Information: We ship orders via the fastest route possible at the time of shipment for the method you choose at checkout, from 3 locations in the USA. Most orders are delivered within 4-5 business days after placing the order.  We are committed to getting your order to you as quickly as possible, and a great majority of our customers are surprised at how fast orders arrive.

Average Transit Times: Transit times depend on how far you are from the warehouse we ship your order from. Transit times may be affected by weather and other mechanical delays. Our average is 4-5 business days after the order is placed if standard shipping is selected.

USPS Priority Air Mail - Most shipments arrive within 2-3 business days, and delivery occurs Mondays through Saturdays not including national holidays. Not all products are able to be shipped via USPS air mail and it is possible some orders marked USPS may be shipped standard ground. If you order a small item such as a part we often upgrade the order to USPS at no extra charge for faster delivery.  Fuel and Hazmat products are never shipped via air mail.

FedEx/UPS Ground - Most shipments arrive within 2-10 business days, and delivery occurs Monday through Friday excluding national holidays.

FedEx/UPS Overnight - Next business day after shipment date (weekends excluded) Note: Saturday delivery is sometimes available, but averages an additional $30 fee and must be arranged with us via phone before shipment.

FedEx/UPS 2 Day - 2nd business day after shipment date (weekends excluded)

FedEx/UPS 3 Day Express Saver - 3rd business day after shipment date (weekends excluded)

International Orders:
We currently ship to all US addresses, including US Territories.  We also ship to APO addresses if the item is small and can fit in a USPS box. On 5-14-2007 the USPS raised rates on Priority mail which now limits the size of boxes we can ship via this service.  We are sorry, but we are not able to ship International orders. We also are not able to process International credit cards, or orders that are placed from a computer located outside of the USA.

Special Shipping Info: We may (at our option) ship via USPS for some orders, including shipments going to Hawaii and Alaska to keep costs down. Some heavy shipments to Alaska, Hawaii, and other US Territories may be higher than our advertised costs in our shopping cart.  If this happens we will notify you.

Shipping Damage - Theft: We are required by shipping carriers to file damage claims within 15 days after your package arrives. You must report any shipping damage before this time limit occurs.  Red Rocket Hobby Shop will not be responsible for shipping damages after this time period. Red Rocket Hobby Shop is not responsible for theft or damage to packages after delivery.  If you would like a signature required on your shipment, it is the customers reponsibility to notify us before shipment occurs.  Any product that is used even if damaged is not eligible for shipping damage replacement.

Shipping Policy:
We strive to process all in stock orders by the next business day. Our FedEx and USPS pickup occurs at about 1:15pm Pacific Time each weekday (excluding weekends). Our shipments are delivered by FedEx or USPS on business days only, and exclude Saturdays (except USPS), Sundays and Holidays. We do not ship orders on Saturdays or Sundays. Some in stock orders can take up to 3 business days to ship, or longer due to circumstances beyond our control. We do not guarantee same day shipping. During busy holiday periods orders can become delayed due to warehouse backlog, weather, or other circumstances beyond our control. We charge a $10 order cancellation fee for orders placed with our company for an in stock item that is cancelled after the checkout process. We do not charge any fee for an order cancelled because we did not have the item in stock. We will ship to APO/FPO addresses but the shipment cannot be tracked and shipments to APO/FPO addresses are done at the sole risk of the customer. Please note that when an upgraded shipping method is selected, the shipping cost is for the shipping transit time after the order is shipped, and is no guarantee that the order will ship the same day. We strongly recommend that you contact our sales office by email or phone if you would like to place an order for a product that is time critical. For USPS shipments, tracking is generally not available.

U.S. Domestic Shipping Rates:

Our shopping cart will compute the shipping costs to your address before checkout.

*Note: Alaska, Hawaii and U.S. Territories shipment costs may be extra. To keep costs low we may ship FedEx orders via USPS priority mail to Alaska and Hawaii without notice.
Overnight delivery is subject to date shipped, not the date it is ordered.